“[A CHW] helped me pull the appointments together that I needed...[they] advocated for me [to get] the co-pay [I could afford] because I don’t have health coverage...I have a condition where…I [need] surgeries often. They’ve been very instrumental in aiding me....When I met them, I was malnourished, just depleted…I had to go into the emergency room often… [they] even got me in another program [that provides transportation]…I live in the woods in a shed with no heat, no water. I...became homeless out of nowhere two years ago, and going to the emergency room repeatedly…. [they have] been a tremendous help.”